We hit a number of problems with this, and this is what we had to do.
- The old server would not upgrade directly to 2010 - it needed to have SP2 on it first
- It would not install SP2 because it "needed a reboot" first - and kept saying so after multiple reboots (yes, that it pretty typical with MS stuff, I know)
- None of the normal places in the registry that make you think some action is needed after a reboot were populated - so it was something very obscure
- We created a new Exchange 2007SP2 server instead and migrated the mailboxes to it. Regular readers will know we use VMWare here, so that wasn't hard (although time consuming)
- We then removed the old 2007 server from the exchange environment and destroyed it
- Now we created a new 2010SP1 server and migrated the mailboxes to it
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